Contact us

You can contact the support team for BetStop - the National Self-Exclusion Register™ via our enquiry form at any time or by phone during business hours.

Online enquiry form

You can use the enquiry form below to ask a question or provide feedback. A member of our support team or technical support team will respond within one working day.

To maintain security for the register, you need to sign in to your account to use the enquiry form.

Your enquiry or complaint will be handled as commercial-in-confidence, however all correspondence may be shared with the Australian Communications and Media Authority (ACMA) to ensure regulatory compliance.

Enquiry form

To submit an online enquiry or complaint, please use the online enquiry form.

Trouble signing in?

If you have an account and have forgotten your password, you may use the Forgot password? link on the sign in page to reset your password.

If you do not have an account, and your organisation is connected to the service, your should contact your account's administrator user within your organisation to set up your account.

If you are a new wagering provider or platform provider and are seeking to connect to the service, or you cannot otherwise access the service, please use the public enquiry form to seek assistance.

Phone

The contact centre is open 9am to 5pm (AEST/AEDT) Monday to Friday, except national public holidays. Outside of these hours we provide 24-hour technical support for the reporting of security incidents and technical issues that significantly impact the performance or stability of the service or prevent access to the service.

Our dedicated industry number is 1800 673 722.

You may ask questions of a general nature without identifying yourself, but due to security requirements our team will be unable to discuss information about a specific account until you have been confirmed as an authorised user of the account.

All calls to the contact centre are recorded for quality and training purposes.

Security

If you have found a security vulnerability with our website or service, please read our disclosure program for guidance on how to report it to us.

Assistance

National Relay Service

If you are deaf or have a hearing or speech impairment, you can use the National Relay Service to access our phone number (1800 673 722).

You can visit the National Relay Service website or call 1300 555 727.

Translating and Interpreting Service

If you are a non-English speaker, you can use the Translating and Interpreting Service if you need to talk to us.

To find out more, visit the Translating and Interpreting Service website or call 131 450.